Aberdeen Taxis has unveiled a powerful new dispatch engine in collaboration with global taxi technology provider iCabbi – a major step in enhancing customer service, operational efficiency and real-time journey tracking across the city.
The new system introduces industry-leading smart technology aimed at delivering faster pickups, more accurate arrival times and improved communication between drivers and passengers. By adopting iCabbi’s intelligent dispatch platform, Aberdeen Taxis joins a growing wave of forward-thinking operators modernising local transport through digital innovation.
Customers can now benefit from a range of upgraded features including real-time vehicle tracking, predictive pricing based on decades of trip data, accurate ETAs powered by Google’s live fleet information, and automated journey updates via WhatsApp.
The system also provides faster and smarter vehicle allocation through live mapping and intelligent job distribution, ensuring the nearest suitable vehicle is assigned to each booking. This reduces wait times and improves reliability, particularly during peak demand periods.
The upgrade represents a significant investment by Aberdeen Taxis in the future of local transport. While maintaining its reputation as a trusted, community-focused operator, the company is now powered by technology trusted by leading taxi fleets worldwide.
A spokesperson for Aberdeen Taxis said: “This partnership with iCabbi allows us to bring world-class dispatch technology to Aberdeen. Our goal is simple – faster service, better communication, and a smoother experience for every customer. We’re proud to combine local knowledge with advanced technology to raise the standard of taxi travel in the city.”
The new dispatch system also benefits drivers by improving job clarity, optimising routes and enhancing communication tools. Behind the scenes, the technology streamlines operations to create a more supportive and efficient working environment for drivers.
As customer expectations continue to evolve, Aberdeen Taxis’ move towards a technology-driven model ensures the company remains at the forefront of reliable, modern transport services in the North-East.
Aberdeen Taxis – driven by technology, trusted locally.
