Aberdeen tech start-up wins Citizens Advice Scotland contract

Duncan Hart
Duncan Hart

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DeepMiner, an innovative Aberdeen business pioneering new data science software solutions has been awarded a £30,000 contract supporting Citizens Advice Scotland.

As part of the Small Business Research Initiative (SBRI) competition, DeepMiner was selected by Scotland’s largest independent advice network to develop a bespoke automated system to write and update web content using artificial intelligence and machine learning.  

With over 3,500 pages, the Citizens Advice Scotland website is increasingly in demand by service users and an automated process to streamline the maintenance and production process using cutting edge horizon scanning techniques was required.  

DeepMiner was awarded the contract which is funded by the ‘Can Do Innovation Challenge Fund’ and will be delivered in two phases; Research & Development and Prototype Development & Testing, scheduled for completion by November 2020.  

The company was formed by business strategist Duncan Hart and data scientist Aine Ui Ghiollagain in response to the Scottish Government’s CivTech Challenge which brings together public sector expertise and private sector creativity to solve real business challenges. 

The team of talented data scientists have already begun developing the bespoke solution for Citizens Advice Scotland which will not only gather information and pull content from trusted sources but also scan for future changes to legislation as well as schedule and programme content updates.

Talking of the project, CEO and co-founder Duncan Hart said: “We are delighted to win this project and get the chance to build a solution that automates and saves time for the Citizens Advice Scotland horizon scanning and production processes.  Our team are passionate about putting their fascination for innovation and changing technologies to the test in order to do things differently and we look forward to working with Citizens Advice Scotland to evolve and develop a system that will vastly improve how they perform web updates going forward.”

Citizens Advice Scotland’s  Director of Customer Journey, Aaliya Seyal also commented: “In today’s digital world, information is constantly changing and updating therefore managing these large volumes of factual content from an extensive range of sources is challenging.  This project is vital for our organisation to adapt and become more efficient, ensuring we produce valuable content for users whilst retaining an accurate audit trail of sources. This will allow our experts to keep pace with ongoing change but maintain a strong focus on quality assurance long term.  It is fantastic to see the hard work carried out by DeepMiner and we look forward to seeing their proposed solution develop over the coming months.”


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