Evolve iMS launches IT support service & invests five-figure sum

21/11/2023
Robin Parkinson (MD of Evolve iMS)

EVOLVE iMS, the UK-based digital transformation company, has launched an IT support service arm within its business model. It cited client demand for bringing the new service to market and describes the business as “a technology partner that is flexible and informed”, supporting clients across the energy sector.

With a 16-strong team and offices in Aberdeen and London, the organisation will initially focus its IT support service on Aberdeen but expects to quickly increase its headcount in London from the 2 software developers already in place to include further IT support personnel. Evolve iMS has already invested a significant figure into developing its data and ERP services, including support desk software and systems, and has earmarked a further £200,000 in the next 12 months upon service establishment.

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Talking on the new IT support service launch, Robin Parkinson, MD of Evolve iMS, says, “From day one we have taken a business analyst approach to our technology services, consulting with executive teams to understand profit centres, pain points and laborious processes. Initially we set the business up to implement and support core business systems such as our client’s financial software and their data landscapes. More and more often, this is resulting in us providing consultancy on the infrastructure that is driving the systems. We feel there is a real disconnect between business leaders aiming to have efficient systems and actionable insights and the goals of IT vendors pursuing sales and equipment refreshes. We intend to build an end-to-end solution for our customers where we handle as little or as much of their requirement as they want.”

Robin continued: “Our clients range from multibillion turnover PLCs to mid-sized SMB companies. Conversely, we have been engaged with companies who are seeking to rapidly grow their companies from just a few people. We want to work with companies who see the value in a technology partner that is flexible and informed. The team’s can-do approach and flexibility, with regards to providing a fully managed service or just spot provisioning of a resource for as little as a day, has helped us grow to where we are today.”

Robin concluded: “We are success driven – where our clients win, we win, so our focus in providing IT support must be the same. We will be what our client needs us to be. This is a stratospheric shift from the companies seeking to sell their product line, replace ‘like for like’ or even try to understand their client’s strategies. We analyse the business and work out what IT will fulfil their needs, we don’t mind who provides what part of it. If a business is looking to empower itself through technology and improve its efficiency, we help them do that; we provide development, advice, and support to guide them through their entire digital transformation journey.”

To find out more about Evolve iMS and its full suite of services visithttps://www.evolveims.com/ or call the Aberdeen office +44 1224 545363 or London office +44 2038 800775.

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