FirstBus has gained press publiciy about a series of instructional videos it has produced to guide passengers on the correct way to board vehicles, along with practical dos and don’ts for travel etiquette – a move directly prompted by rising concerns over declining standards of behaviour on public transport.
While officials at FirstBus say the campaign is aimed at restoring the “time-honoured British tradition of proper queuing.”
Simon Mathieson, Director of Operational Excellence at FirstBus, said: “It appears that people are not queuing as they used to. We provide our customers with tips on bus etiquette, including allowing other passengers to exit first. We encourage riders to be thoughtful and considerate, and to return to that time-honoured British tradition of proper queuing”.
The videos tell passengers how to make space for others and to keep their noise levels to a minimum, with loud mobile phone conversations and blaring headphones now commonplace on public transport.
Passengers are also being urged to be mindful of basic manners, such as greeting the driver as you board the bus and thanking them as you get off or chatting to fellow passengers.
https://www.facebook.com/FirstWestofEngland/videos/7347756782016364/
The problem is not confined to Aberdeen. An Edinburgh bus driver recently told The Times: “I’m not the only one who has noticed this rise in self-centred behaviour. All of my coworkers are discussing it as well. It’s especially problematic during August, when the Festival is on… There’s little consideration for mothers with strollers, children, or elderly passengers”.
Lydia Horbury from Bus Users UK remarked: “Although the traditional queue may not form as it once did, politeness and consideration remain vital”.
Etiquette instructor Monica Lev-Screner added: “It fundamentally revolves around being aware of the needs of others and acting accordingly. It’s essential to greet the driver at the beginning of the journey and express gratitude upon disembarking”.
Bus Users UK and etiquette experts alike stressed the importance of consideration, with campaigns echoing that while formal queuing may be lost, basic manners should remain front-and-centre for all bus passengers.
