AN EYE surgery clinic in Aberdeen has been rated ‘Exceptional’ following a recent inspection by Healthcare Improvement Scotland (HIS).
The Optical Express clinic in Aberdeen offers a range of private clinical eye care services to patients, including laser eye surgery, cataract surgery and lens replacement surgery. The clinic was awarded an ‘Exceptional’ rating, the highest rating available, by the Scottish regulator.
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Optical Express is the UK’s leading private provider of laser eye surgery, cataract surgery and lens replacement surgery, focusing on the delivery of ophthalmology services and treatments. The clinic in Aberdeen received the spectacular review after a visit from HIS earlier this year. In the glowing report, a patient told inspectors “[They have] good customer service and friendly staff. I was a bit anxious coming in but the staff made me feel very comfortable during treatment.’
Claire Wilson, Aberdeen Clinic Manager, said:
“I am very proud that our clinic in Aberdeen has been recognised in this way by HIS and rated ‘Exceptional’. This is a massive achievement for us and it wouldn’t be possible without all the hard work from our multi-disciplinary team who demonstrate energy and enthusiasm whilst ensuring the very high standards we adhere to are fulfilled. I’m proud to be part of a team that is modelling best practice, and I know first-hand that our patients are grateful for the first rate service and outcomes they receive.”
David Moulsdale, CEO and Founder of Optical Express, said:
“At Optical Express we are all very proud of our colleagues who deliver a fantastic quality of clinical care for the local community. The ‘Exceptional’ rating for our Aberdeen clinic, which is the highest rating available, is truly well-deserved. Our team in Aberdeen is one of many Optical Express ophthalmology teams in our clinics across the UK providing the highest standards of patient care across the Group and we are delighted that this is being recognised within the HIS reports.”
Optical Express seeks to work in partnership with the NHS to reduce the backlog of patients waiting for cataract operations across Scotland and the wider UK alleviating the pressures on the NHS as a result of the COVID19 pandemic. Their highly skilled teams offer the very best clinical outcomes, patient experience and access to care. They are also leading the decarbonisation of the ophthalmic industry, with the goal of becoming the most environmentally friendly provider in the industry.
