IT service provider strengthens growth strategy with key team expansions

14/05/2024

ITWORX UK, a leading employee-owned IT Managed Service Provider headquartered in Aberdeen, continues its trajectory of success with three new team members, aimed at strengthening its account management, service desk and solutions teams.

The recent additions, all within the first half of its financial year, underscore the company’s commitment to delivering high-quality services while furthering its growth strategy.

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Nikolai Millington joins the Service Desk team as a Services Technician, to help meet the growing demand for fully managed service contracts and enhance the service delivery of ITWORX UK’s end-to-end IT and Communications solutions. His addition strengthens the efficiency and effectiveness of the service desk function, ensuring sustained excellence in customer service satisfaction.

Ian Smith’s appointment as Solutions Analyst strengthens the Solutions Team, with a primary focus on pre-sales functions, new product adoption, and maintaining the company’s position at the forefront of technological innovation to improve ITWORX UK clients’ business performance. Ian will help to ensure clients receive tailored solutions that align perfectly with their evolving needs.

Luke Grimbley’s return to ITWORX UK in the newly created position of Customer Success Manager marks a significant milestone in the company’s customer-centric approach. With over a decade of industry experience spanning technical service, technical sales, and account management, Luke is well-equipped to drive customer satisfaction, strengthen client relationships, and elevate the overall customer experience.

These key hires not only augment ITWORX UK’s capabilities but also signify its commitment to investing in local talent, creating career opportunities, and fostering a culture of innovation and excellence. As the company expands its service offerings and client base, these new team members will play a vital role in meeting customer demand and ensuring their success.

ITWORX UK remains dedicated to delivering personalised, high-quality services to its clients across various sectors. The company’s ongoing investments in its team and technologies, coupled with long-term partnerships with industry leading suppliers, underscore its position as a trusted partner for businesses seeking innovative IT support and networking solutions.

For further information on ITWORX UK and its services, visit https://itworxuk.com/ or call 01224 518500

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