Aberdeenshire North and Moray East MP Seamus Logan has received confirmation from mobile network provider, O2, that their service is now fully restored in Portgordon and surrounding area.
O2 have now written to Mr Logan to confirm that the matter is resolved, with repairs completed on one of their masts damaged during Storm Floris. They have confirmed that their network engineering team will continue to closely monitor the network in this area to ensure it remains stable, following these extensive repair works.
Earlier in September, the Aberdeenshire North and Moray East MP had written to the Chief Operating Officer at O2 asking for urgent action to be taken to address the poor quality of mobile service cover in the village, with residents complaining of ongoing issues with the O2 mobile network which were exacerbated by Storm Floris and lightning strikes in August.
At that time, local customers with the mobile provider had been unable to make important calls from their homes or had needed to go further out from the village to access a signal, despite an initial repair to the mast infrastructure.
Commenting, Seamus Logan MP said:
“I am pleased that this matter is now resolved and that O2 has responded quickly to my request for urgent action to be taken. Customers in the village should now be able to rely on their mobile service which is so important to their personal, educational, work and business lives.
“O2 have also asked me to relay to their customers that in regard to emergency calling, it’s worth noting that in an emergency, 999/111 calls can be connected when no network signal is available from O2 as the device should automatically roam/ connect to the nearest available signal from any mobile provider. Emergency calls also take priority over ordinary mobile calls which means that, even with limited capacity or coverage, an emergency call is more likely to be successful.”
