Mobile bank branch closures to affect 13 Aberdeenshire towns

01/12/2023

THE BANK of Scotland is ending its mobile branch service in 13 towns and villages across Aberdeenshire.

It’s blamed low usage for the decision, which has reportedly seen some branches visited by as little as two people.

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Overall visitor numbers have plummeted since 2018, helping on average 14 customers per route.

The move has been branded “extremely disappointing” by the leader of the Scottish Conservatives Douglas Ross.

He said: “These services are vital for these communities who have already suffered from branch closures in the towns.

“Elderly and vulnerable people in particular continue to want access to banking services in their local area as they simply don’t use online banking.”

“Connectivity also remains a major issue for many people living in rural and remote parts of Moray.”

A Bank of Scotland spokesperson said: “Customers have been using our mobile branches much less over time and some locations now have as little as two customers using the service.

“We’ll be introducing more community bankers, alongside the other options customers already have for their banking including the Post Office, online, our mobile apps, phone banking, video services and web chat. All colleagues will continue in roles across our business.”

Full list of Aberdeenshire closures

  • Aberlour
  • Aboyne
  • Alford
  • Cullen
  • Huntly
  • Insch
  • Keith 
  • Kingswells
  • New Pitsligo
  • Portlethen
  • Portsoy
  • Turriff
  • Westhill

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