SANTANDER UK will officially opened its newly redesigned branch at 171-173 Union Street, Aberdeen, AB11 6WT, later today. The new-look branch has been designed to deliver even better customer service and community-friendly banking.
The branch will be opened by a local longstanding customer, who will cut the ribbon on Wednesday morning. Visitors on the day will be able to enjoy refreshments and chocolates provided by local chocolate shop and Santander customer West End Chocolates. There will also be the chance to win a Christmas hamper in a charity raffle raising money Santander’s charity partner, the Alzheimer’s Society.
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Visitors on the day will have the opportunity to hear from a variety of local businesses, including Peninsula and Caspian Pizza, about the products and services they offer. Colleagues will also be running a Scam Avoidance School, and an event to help first-time buyers navigate the home-buying process.
The new branch design includes facilities such as digital workstations with tablets for online banking; Express Banking with a new ATM wall; counter services for more secure transactions and; private interview rooms for anyone who might need additional time or privacy to discuss their financial affairs.
It will also be equipped with talking ATMs giving customers the option to plug in headphones and be guided through their transaction by voice assistance, with or without the use of the ATM screen.
The branch, which employs 21 staff and is managed by Paul O’Brien, will also feature a picture wall to display local community initiatives, such as Santander Foundation grants.
Santander’s Head of Branches, Adam Bishop said: “Banking is changing at a rapid pace and we wanted to create a branch that can accommodate the needs of all our local customers. That means combining traditional banking facilities, and a focus on delivering great customer service, with modern, digital services including free Wi-Fi, customer tablets and digital ATMs.
“Santander branches are an important part of many communities and our investment in this branch reflects our commitment to Aberdeen.”
